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How hbajiee Handles Your Personal Information

Your privacy is part of how we run the platform. This page explains what data we collect when you create an account, make a deposit via bKash, Nagad, or Rocket, and use our services — and exactly what rights you hold over that data.

Account Data ProtectionPayment Info SecurityYour Rights, Clearly StatedbKash, Nagad, Rocket Data HandlingBangladesh-Region Scope
hbajiee How hbajiee Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access the data we hold on you, request a correction, or ask us to delete your account information, contact our support team directly. We aim to acknowledge data requests promptly and respond within the timeframe required by applicable rules in your region. For account-related data queries, having your registered wallet number — bKash, Nagad, or Rocket — ready will help us locate your records faster.

Live Chat Open the chat widget from any page in your account dashboard. Our team handles data and privacy queries the same way as payment support — directly and without queues.
Email Support Send your data request or privacy concern to our support address listed in the account help section. Include your registered contact detail so we can verify your identity before actioning the request.
Account Help Centre The help section inside your account covers common privacy questions — how to update your contact info, how to close your account, and how to request a data summary.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply encryption to data in transit and at rest, including the account and payment records tied to your bKash, Nagad, or Rocket wallet. Access to personal data inside our systems is restricted to staff who need it to operate or support your account. We review data retention schedules regularly and remove records that no longer serve a legitimate operational or legal purpose. If our data practices change in a material way, we will notify you via the contact detail registered to your account before those changes take effect.

SSL Encryption on All Connections Every page you load and every form you submit passes over an encrypted connection, so your account credentials and payment details are not exposed in transit.
Cookies and Tracking We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies are used only in aggregate — they do not identify you individually.
Retention and Deletion Account data is kept while your account is active. After closure, records are held only as long as legal or financial obligations require, then deleted or anonymised.
Your Access and Correction Rights You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to erase your data where no legal retention obligation applies. Use any contact path in the support section above.

Privacy Questions We Get Asked

These are the questions our account holders in Bangladesh ask most about how their data is handled. If yours is not here, use the chat or email path above.

We collect your name, contact details, and the wallet identifier you use for deposits — such as your bKash or Nagad number. We also log device and session data automatically when you access the platform.

We share data only with service providers who help operate the platform — payment processors and fraud-detection partners. All of them are bound by agreements that restrict use to their specific function.

We store transaction reference numbers for verification purposes only. We do not retain your full wallet credentials, PIN, or password. Payment records are held in encrypted form and access is restricted internally.

Yes. Contact support via live chat or email with your registered wallet number to verify identity. We will confirm what data we hold and can delete records where no legal retention obligation prevents it.

After account closure, we retain records only as long as applicable legal or financial obligations require. Once that period ends, data is deleted or anonymised. The exact period depends on your eligible region's requirements.

Yes. If we make a material change to how we handle your data, we will notify you through the contact detail registered to your account before the change takes effect.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.